Fabled Service: Ordinary Acts, Extraordinary Outcomes by Betsy Sanders
Fabled Service: Ordinary Acts, Extraordinary Outcomes by Betsy Sanders PDF, ePub eBook D0wnl0ad
Given the challenge to lead Nordstrom's move into Southern California, Betsy Sanders relied heavily on creating exemplary customer service and helped that region realize annual renevues of $1 billion. Delighted Customers made the company's exceptional service a benchmark, not only for other retailers but also for service and manufacturing industries. In Fabled Service, Sanders shares her secrets for creating legendary customer service through dedicated leadership.From reader reviews:
Melanie Tuck:
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